 | My Arcsoft software key is missing. What do I do to get my program properly installed? |  |
 | The key is on the CD sleeve. If you lose it, use this key to install your software:2XFG4F-V4XWQFQTTY-YUBAPGTZIf this key does n |
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| My Handheld Digital & Optical Microscope (#44306, HDOM) manual says I need to download a driver to use with my Mac. Where do I find the driver? | |
| If you have a Mac (version 10.4.9 (Tiger) or higher) you don’t need to download any driver. This now discontinued microscope is UVC (USB video class or UVC) compatible with |
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| I want use the AMCap image capture program you provide with several of your products. Where can I get it? |  |
| AMCap is widely available and is a free download.Here is a Google search result that has sites that have AMCap free downloads. |
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| How do I get the various magnifications with my Handheld Digital and Optical Microscope (#44306)? | |
| When the microscope is in the low-power position and used with the eyepiece, the objective lens in the tube is positioned up in the microscope’s body. With the microscope placed with the clear bezel in |
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| Is there any way to run Celestron’s Window-based drivers and software on Macs? | |
| The drivers and software used with most Celestron products are (as of Fall 2009) not compatible with Mac operating systems.Though Celestron provides no support for these work |
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| I’m using AMCap running on my Mac in VMWare Parallels and everything looks blocky. How can this be fixed? | |
| AMCap is a native Windows image capture program that can be run on a virtual Windows machine on a Mac. An example would be Windows XP SP3 running inside the Mac.This issue is not a problem with t |
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| I’m a stamp and coin collector. Which microscope is best for getting pictures of a whole stamp or coin? | |
| You want a microscope that has a very low power.Since most coins and stamps are approximately an inch i |
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| Where do I find images taken with Celestron microscopes? | |
| We have posted the Celestron Microscope Images Gallery to show examples of images taken with our most popular microscopes |
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| How can I use iChat in Mac Tiger OS with my Celestron digital microscope to display video and capture images? | |
| Many Celestron digital microscopes are Mac compatible with most Macs using OS 10.4.9 versions and higher. However, at this time, Celestron does not include Mac image capture soft |
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| Why do images taken with my digital microscope show a gray background instead of a white background or look too blue? | |
| Most digital cameras will show white surfaces as gray because they are set to underexpose them if they take up a large part of the field of view. Celestron digital mi |
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| Why does the live video streaming from my microscope sometimes appear choppy? | |
| The problem is not with the microscope but with the computer displaying the video.A video stream’s demands on a computer’s hardware depends on the resolut |
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| How do I get my Celestron digital USB microscope to work with my Mac? | |
| First, you will need a Mac running OS 10.4.9 (Tiger) or higher. Your Mac will recognize the microscope. You won't need the included CD (whic |
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