No returns will be accepted without a Return Authorization Number (RA/RMA number)
To request an RA/RMA number, please call Celestron Technical Support at 310-803-5955 or click here to fill out contact form.
- All returns must be received within the 30 days of the RA/RMA issue date.
- Your RA/RMA# is for Evaluation/Repair and Warranty Exchange only.
- Make sure the RA/RMA number appears clearly on the shipping label/box of the return shipment and include a copy of your original invoice as well as a brief statement of the problem or instructions as to whether it is an Evaluation/Repair or No Fault Warranty Exchange.
- You can check your RMA status online by logging into your account or by emailing firstname.lastname@example.org
In the case of any product(s) returned for any reason, the returned item(s) must be 100% complete. Please inquire with a Celestron Representative for any special packaging instructions. If Product(s) being returned is a No Fault Warranty Exchange, please send product(s) with all packaging, manuals, registration card(s), accessories and software.
We reserve the right to refuse a return on any product that does not meet the above requirements.
Shipping and Handling Fees are not refundable, with the exception of orders incorrectly shipped by Celestron.