I'm getting the message Digital Microscope Suite 2 cannot support your operating system when attempting to run it in Windows 7 32- and 64-bit. What can I do?

» Support Center » Knowledgebase » Handheld Digital Microscopes » I'm getting the message Digital Microscope Suite 2 cannot support your operating system when attempting to run it in Windows 7 32- and 64-bit. What can I do?

	I'm getting the message Digital Microscope Suite 2 cannot support your operating system when attempting to run it in Windows 7 32- and 64-bit. What can I do?

Answer

Even though the #44421 Digital Microscope Imager itself is fully plug and play for Windows 7 32-bit and 64-bit, the image capture software packaged with some of the microscopes may show this message.

You can work around this problem "Digital Microscope Suite 2 cannot support your operating system so far" by using the compatibility feature in Windows 7.

Right click on the program icon on your desktop for the Digital Microscope Suite. Go down to and click on the properties option. Select the compatibility tab. In the drop-down box at top choose "Run this program in compatibility mode as" and select Windows XP Service Pack 2. Click okay to close the window.

Now double-click on the Digital Microscope Suite icon. Click yes on the permission box when it comes up. The program can now display images from your microscope.

Article Details

Article ID:

2394

Created On:

Jul 01 2010 01:00 PM