Have a question? Get in touch with Celestron’s world-class technical support team.
1 Does my Celestron product come with a warranty?
Celestron warrants all of its optical products to be free from defects in materials and workmanship. Binoculars and spotting scopes have a limited lifetime warranty, while telescopes, accessories, and microscopes have a two-year warranty. You can learn more about what is covered under the different warranties on our Warranty Page. Get the most out of your warranty by registering your new Celestron product.
2 How can I get in touch with Celestron Technical Support?
The Celestron Technical Support team has written hundreds of support articles on our products in our Knowledgebase. We may have already answered your question! Look under the Support Tab on the product page to see all the Knowledgebase articles for your product.
There are many ways to reach our Technical Support team. The fastest way to reach us is via our new Live Chat feature. You can also submit an email to our support site, or call us at (310) 803-5955. Our call center and Live Chat is open Monday through Friday, 8 a.m. to 4 p.m. Pacific time.
3 I lost my product manual, or need to download an updated version of the software that came with my product. What should I do?
You can download PDF versions of our manuals and Quick Setup Guides, along with the latest versions of all included software on our website. Look under the Support Tab on the product page to see all the downloads for your product.
4 How can I return my telescope or send it in for repair?
International customers receive technical support through the authorized Celestron dealer or distributor in their country. Contact your local dealer for more information.
US customers may request a Return Authorization Number (RA/RMA number) by calling Celestron Technical Support at 310-803-5955 or submitting an online form. No returns will be accepted without a RA/RMA number.
Make sure the RA/RMA number appears clearly on the shipping label/box of the return shipment and include a copy of your original invoice as well as a brief statement of the problem or instructions as to whether it is an Evaluation/Repair or No Fault Warranty Exchange.
Please note: all returns must be received within the 30 days of the RA/RMA issue date. You can check your RMA status online by logging into your account or by emailing firstname.lastname@example.org.
If a product is returned for any reason, the returned item must be 100% complete. Please inquire with a Celestron Technical Support Representative for any special packaging instructions. If the product is a No Fault Warranty Exchange, send product with all packaging, manuals, registration card(s), accessories and software.
We reserve the right to refuse a return on any product that does not meet the above requirements. Shipping and Handling Fees are not refundable, with the exception of orders incorrectly shipped by Celestron.