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Thank
you for choosing Celestron. Welcome to the support page
for the NexRemote Software.
 If you do not find the answers you are looking for, we encourage
you to contact our Technical Support Department. You can
contact Tech Support online by clicking
here.
We are committed to answering e-mails in a timely manner
and are usually able to answer e-mail queries within 24 hours.
You may also contact Tech Support by phone at 310-328-9560.
We strive to return calls or voicemail messages within 24
hours and are often able to return calls within several hours.
Our Technical Services department is composed of highly
trained operators who are not just knowledgeable about the
product, but passionate about the work we do here. They are
committed to answering questions in a timely manner whether
over the phone or by e-mail. They work hand in hand with
our Service Department to ensure that customers receive their
products back in a timely manner, and that all concerns are
addressed.
Celestron's Frequently
Asked Questions
NexRemote Questions
Answers
Q:
It is difficult to center the alignment stars because the
keyboard doesn't reach. What can I do?
A: The optional wireless
gamepad support is the best means of controlling the telescope
without being
tethered to the computer or hand control. See the "Optional
Gamepad Support" section of the NexRemote help for more details.
You could also use an extension keypad to access the arrow
buttons while at the eyepiece. Another option is to use the
direction buttons on the real hand control to center the
stars when performing the initial alignment from NexRemote.
To do this, you would run NexRemote and hit Align or Enter
in the software to begin the alignment process. When NexRemote
asks you to center the alignment stars, go to the real hand
control at the telescope and use those direction buttons
to center the star. Then return to NexRemote and hit Enter/Align
to proceed.
Warning: Please see the next question
for restrictions regarding using the real hand control
at the same time as NexRemote.
Q:
Can I use the real hand control at the same time as NexRemote?
A: NexRemote is a complete software version
of the Computerized Hand Control. Using the real hand control
at the same time as NexRemote is exactly like using two controllers
at the same time and there are some restrictions about what
can be done. If you are unsure about using the real
hand control with NexRemote then we suggest that you only
use NexRemote for all operations. Here is a table
that shows what is possible:
Activity
|
Connected Via:
|
| Hand Control Serial Port |
PC Port
(see warning) |
| Align with real hand control |
No |
No
|
| Hibernate with real hand control |
No
|
No
|
| Use direction buttons to center initial alignment stars |
Yes |
Yes |
| Use direction buttons after Alt/Az alignment |
No
|
No
|
| Use direction buttons after EQ North or South alignment |
Yes |
Yes |
Warning: Although it is possible
to use the real hand control in tandem with NexRemote as
describe in the table, we do not recommend or support having
the real hand control connected when NexRemote is used via
the PC Port.
Q:
Can I use the hibernate feature with the real hand control
and then "wake up" with NexRemote?
A: No. NexRemote supports the hibernate feature,
but you must hibernate from NexRemote and then wake up from
NexRemote.
Q:
I keep getting "Unable to communicate with Telescope" when
using NexRemote. How do I make it connect? A: If you're having trouble connecting,
please consult the troubleshooting section of the NexRemote
help by using the Help entry in the system tray menu. Connection
problems can be caused by several things, including:
- incorrect cables or connections
- incorrect port settings
- incorrect firmware selected
Q:
How do I use my planetarium software package with NexRemote?
A: If you have Windows NT, Windows 2000,
or Windows XP, NexRemote will allow you to connect your planetarium
software using the virtual port feature.
From the settings screen, the virtual port creates a new
serial port on you computer. When using your planetarium
software, you should configure the COM
port to match what you've selected in the virtual port. For more information,
see the "Setting Screen" section of the user documentation.
Note: If you do not have an operating system that supports the virtual
port feature, you can use the NexRemote Direct option of NexStar
Observer List to connect to NexRemote.
Q:
How do I change the voice or obtain new voices for NexRemote?
A: The speech system is built-in to your
Microsoft Windows operating system.
You can determine if you have speech installed by looking
for the Speech icon in the Windows control panel. The Windows
control panel also allows you to
change which voice is active. If you do not have speech support installed or
you would like to have the "Mike" or "Mary" voices, they
can be downloaded they can be
downloaded from: http://www.celestron.com/support/downloads/index.htm#NEXREMOTE
Q:
NexRemote always shows the wrong timezone information. How
can I fix this?
A: NexRemote sets its time using your computer's
time and timezone information. Check the timezone settings
on your computer and then re-run NexRemote.
Q: How can I get the wireless gamepad to use with my NexRemote Software?
A: Click here for a link to the info on the optional gamepad support.
Q:
NexRemote won't recognize my gamepad. What can I do?
A: You should make sure you are not running
NexRemote when you insert the USB connector for the gamepad
transceiver. Shut down NexRemote first, then attach the gamepad.
Q:
Will NexRemote work with my original NexStar 5/8?
A: No. NexRemote supports the NexStar 'i'
Series, GPS, CGE, Advanced Series GT.
Q:
Is NexRemote supported for the Mac?
A: No, there is not a Mac version
of the NexRemote software.
Q:
I'm trying to connect my handheld GPS and it doesn't seem to
communicate with NexGPS?
A: Select NMEA Output in your handheld
GPS settings menu.
Q:
After launching NexTour, no objects seems are displayed.
A: You
may need to install a newer version of MDAC. See help file.
Q:
After closing NexRemote and then restarting it immediately,
I sometimes get the message: Application already running. What
causes this?
A: When NexRemote terminates, it can
take a couple of seconds to fully unload itself from memory.
Wait a couple seconds and then relaunch NexRemote.
Q:
Shortly after my rebooting my computer, I launch NexRemote
and get an error that it can't create a virtual port. What
causes this?
A: In operating systems (especially
XP), it can take several seconds for all of the device
drivers to be properly loaded after a reboot. Wait until
all activity seems to have settled before launching NexRemote.
Q:
When using NexRemote, sometimes when I try to use the PC keyboard
to control the scope, nothing happens. Why?
A: The PC keyboard can only be assigned
to one application at a time. Try clicking anywhere on
NexRemote first to make sure it is the active application,
and then use the keyboard.
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