Customer Support Representative

An award-winning legacy brand for over 50 years, Celestron has grown to become the world’s leading telescope maker, and enjoys brand-name recognition among serious amateur astronomers  for superior optics, outstanding design, and innovative technology. Celestron also develops a wide range of exciting products and technologies that enhance the science, outdoor and educational markets. We are currently looking for an energetic and motivated individual to fill a full time Support Representative position in our Support Department.


Job Description:

 

The Support Representative will be responsible for accurately executing the day-to-day activities within the Celestron Support Department.  

 

The ideal candidate will be able to perform the following primary job responsibilities:

 

  • Ability to efficiently and accurately process distributor/dealer orders, with an emphasis on International accounts.
  • Ability to understand and execute shipment requirements as outlined through vendor manuals.
  • Ability to execute international shipments.
  • Provide excellent customer service.
  • Meets established productivity, schedule adherence, and quality standards.
  • Responds to dealer/distributor calls and e-mails.
  • Research and resolve customer service issues included but not limited to problems with deliveries, returns and credits.
  • Must be a self-starter, meet deadlines under pressure and manage multiple tasks simultaneously and independently.

Requirements:

 

  • Previous work experience with international shipments, both import and export.
  • Experience working with freight forwarders and overseas manufacturers.
  • Highly motivated and professional with excellent communication skills, highly confident and goal oriented.
  • Display a high level of efficiency by prioritizing tasks, strong organizational skills and adaptability in a fast-paced environment.
  • Possess excellent customer service and problem solving skills with effective comprehension, listening, verbal and written communication skills.
  • Possess a strong work ethic with a positive and enthusiastic attitude.
  • Ability to multi-task with attention to detail and accuracy.
  • Working knowledge of Word, Excel and Outlook a must.
  • Previous work experience in dealing with processing orders for large retailers through EDI preferred.
  • Experience reading, understanding and executing tasks from retail vendor manuals preferred.

 

Celestron offers a competitive salary, medical benefits package, and 401K plan.

 

   To apply, please email your resume and salary history to: HR@celestron.com Resumes submitted without a salary history will not be considered, No phone calls please.