Customer Support Representative

An award-winning legacy brand for over 50 years, Celestron has grown to become the world’s leading telescope maker and enjoys brand-name recognition among serious amateur astronomers for superior optics, outstanding design, and innovative technology. Celestron also develops a wide range of exciting products and technologies that enhance the science, outdoor, and educational markets. We are currently looking for an energetic and motivated individual to fill a full-time Support Representative position in our Support Department.

Job Description:

The Support Representative will be responsible for accurately executing the day-to-day activities within the Celestron Support Department.  

The ideal candidate will be able to perform the following primary job responsibilities:

• Ability to efficiently and accurately process distributor/dealer orders, with an emphasis on international accounts.
• Ability to understand and execute shipment requirements as outlined through vendor manuals.
• Ability to execute international shipments.
• Provide excellent customer service.
• Meets established productivity, schedule adherence, and quality standards.
• Responds to dealer/distributor calls and emails.
• Research and resolve customer service issues, including but not limited to problems with deliveries, returns, and credits.
• Must be a self-starter, meet deadlines under pressure, and manage multiple tasks simultaneously and independently.

Requirements:

• Previous work experience with international shipments, both import, and export.
• Experience working with freight forwarders and overseas manufacturers.
• Highly motivated and professional with excellent communication skills, highly confident, and goal-oriented.
• Display a high level of efficiency by prioritizing tasks, strong organizational skills, and adaptability in a fast-paced environment.
• Possess excellent customer service and problem-solving skills with effective comprehension, listening, verbal, and written communication skills.
• Possess a strong work ethic with a positive and enthusiastic attitude.
• Ability to multi-task with attention to detail and accuracy.
• Working knowledge of Word, Excel, and Outlook a must.
• Previous work experience in dealing with processing orders for large retailers through EDI preferred.
• Experience reading, understanding, and executing tasks from retail vendor manuals preferred.

Work Remotely: Hybrid

Job Type: Full-time

Benefits:

• 401(k) matching
• Health insurance
• Dental Insurance
• Vision insurance
• Long- and Short-Term Disability insurance
• Life insurance
• Employee discount
• Flexible schedule

Schedule:  Monday to Friday – 7 am to 4 pm

Experience:

• Microsoft Office: 2 years (Preferred)
• Customer Service Experience: 2 years (Required)

Salary: $18.00 per hour

To apply, please email your resume and salary history to: jobs@celestron.com