How do I send my product in for return or repair?

No returns will be accepted without a Return Authorization Number (RA/RMA number)

To request an RA/RMA number, please call Celestron Technical Support at 1800-4219649 or click here to fill out contact form.

  • All returns must be received within the 30 days of the RA/RMA issue date.
  • Your RA/RMA# is for Evaluation/Repair and Warranty Exchange only.
  • Make sure the RA/RMA number appears clearly on the shipping label/box of the return shipment and include a copy of your original invoice as well as a brief statement of the problem or instructions as to whether it is an Evaluation/Repair or No Fault Warranty Exchange.
  • You can check your RMA status online by logging into your account or by emailing

In the case of any product(s) returned for any reason, the returned item(s) must be 100% complete. Please inquire with a Celestron Representative for any special packaging instructions. If product(s) being returned is a No Fault Warranty Exchange, please send  product(s) with all packaging, manuals, registration card(s), accessories and software.

We reserve the right to refuse a return on any product that does not meet the above requirements.

Shipping and Handling Fees are not refundable.