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Important Shipping Info
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Stellar Rewards

Frequently Asked Questions

What are Stellar Rewards?

This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.

Who is eligible to join?

Celestron Stellar Rewards are currently only available to users in the United States who have created an account.

How do I earn points?

You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the *Earn Points* tab in the menu.

How do I view my point balance?

Your point balance is available at the top of the Stellar Rewards page: www.celestron.com/pages/stellar-rewards

How do I redeem my points?

You can redeem your points at checkout or you can redeem them for a predefined voucher.

Is there a limit to the number of points I can earn?

No. Go ahead and earn as many as you can!

Is there a limit to the number of points I can redeem and apply to one order?

Yes, the discount from redeemed points applied to an order cannot exceed $250.

What do the 'approved', 'pending' and 'cancelled' statuses mean?

Approved: These points can be redeemed on rewards immediately
Pending: These points are need to be verified before you can redeem them. This typically applies to purchases and referrals
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

What happens if a friend I refer cancels or returns their order?

Your pending points will become cancelled and will be removed from your account.

Why did my account balance go down?

You, or someone you referred, cancelled or returned a purchase.

Will my points be refunded if I cancel or return an order?

If your order is fully refunded (including shipping), then your points will also be refunded.

I completed an activity but didn't earn points!

It can sometimes take a few minutes for us to process your activity and provide your points.

Can I use my points during checkout?

Yes, you can select a custom number of points you would like to redeem at checkout or you can redeem them for a predefined voucher which can also be used at checkout.