Go Behind the Scenes at Celestron Headquarters

Product Development & Engineering – When our CEO, Corey Lee, ran the Product Development team back in 2014, this is what he had to say, “Ideas for new products come from a number of different places. Some come from our Product Development staff, many of whom are avid amateur astronomers themselves. Others come from salespeople who relay what our customers and dealers are looking for in the next generation of telescopes. Ideas also emerge from discussions directly with customers at trade shows and astronomy events as well as from our beta testers, who are the ultimate critics of our products. Our product development management team vets all these ideas to ensure they are feasible and marketable. Engineers may need to develop a prototype as a proof of concept. Only the best ideas receive approval to move forward. From there, we begin to work on the product—fine-tuning the design, optics, mechanics, electronics, and software. We present the finished plans to our manufacturing partners who produce a ‘first article.’  We test this sample thoroughly for performance. Finally, we approve the sample, and the factory begins production.”

Quality Assurance (QA) – Rest assured, our Quality Assurance team rigorously inspects and tests Celestron product line to ensure it meets Celestron standards. The QA team performs visual, mechanical, laser, optical, and/or electronic measurement assessments.

Technical Support – With years of experience under their belts, our Technical Support representatives use their wealth of knowledge to assist customers who call or email about their equipment. Our Tech Support team is on-site to diagnose and solve issues quickly. Our Torrance HQ includes a special Tech Support room with reference models of every Celestron product. You’ll often find our representatives here, walking customers through troubleshooting steps in real time.

Warehouse & Operations – Working hard and non-stop, the Operations department manages a huge on-site warehouse and oversees complex global logistics. Every day, inventory passes through our doors on its way to dealers and distributors. In their “spare” time, this team also fulfills our Celestron.com orders. During the heavy shopping seasons, this team works round-the-clock to guarantee your new telescope makes it onto Santa’s sleigh.

U.S. & International Sales – Our sales team connects with dealers and international distributors so consumers can easily purchase Celestron products anywhere. They provide one-on-one support for every dealer and work closely with major retailers on exclusive products. Sales is instrumental in our licensed product partnerships, like the National Park Foundation and Popular Science product lines.

Marketing – The magic happens here. Our Marketing team collaborates with every department in the Torrance office to bring our products to life in print ads, social campaigns, packaging, videos, and more. The Creative Director and graphic designers give our products a cohesive look that defines the Celestron brand worldwide. Marketing staff also coordinate star parties and outreach events, along with product donations to worthy causes.