International customers receive technical support through the authorized Celestron dealer or distributor in their country. Contact your local dealer for more information.
US customers may request a Return Authorization Number (RA/RMA number) by calling Celestron Technical Support at 310-803-5955 or submitting an online form. No returns will be accepted without a RA/RMA number.
Make sure the RA/RMA number appears clearly on the shipping label/box of the return shipment and include a copy of your original invoice as well as a brief statement of the problem or instructions as to whether it is an Evaluation/Repair or No Fault Warranty Exchange.
Please note: all returns must be received within the 30 days of the RA/RMA issue date. You can check your RMA status online by logging into your account or by emailing mail@celestronsupport.com.
If a product is returned for any reason, the returned item must be 100% complete. Please inquire with a Celestron Technical Support Representative for any special packaging instructions. If the product is a No Fault Warranty Exchange, send product with all packaging, manuals, registration card(s), accessories and software.
We reserve the right to refuse a return on any product that does not meet the above requirements. Shipping and Handling Fees are not refundable, with the exception of orders incorrectly shipped by Celestron.
